Mia is the Head of Tech Partnerships where she collaborates with ISV partners to develop joint business strategies, strengthen “better together” relationships, and produce innovative partnership playbooks. When Mia isn't working, you'll usually find her at home with her wife, reading a good book and drinking a cup of blueberry tea!
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CX in 2022: Optimizing Automation and Personalization
Automation makes work easier by eliminating repetitive tasks. But it’s still not a cure-all. Brands overly reliant on automation can quickly lose that personal touch customers love and dilute their messaging. Mia’s talk will cover how to find the ideal balance of automation and customer personalization.
How to Leverage AI to Scale Your Brand
In this session, you’ll learn the top platforms to add to your marketing arsenal, actionable tips to help you kick-start your AI journey, and how to leverage these platforms to maximize your team’s efficiency.