Kaia is a Brand Ambassador and video content creator at LiveChat a real-time, live-chat software tool for eCommerce. Kaia will share her top strategies for leveraging a live chat tool at different stages of the customer journey to deliver experiences that turns shoppers into fans.
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How Chatting Can Maximize Revenue on a Web Store
Deliver customer experience that turns shoppers into fans. We will walk you through the eCommerce customer journey: 1. Browsing - Spot buyers in real time - Improve the buying experience - Get to know your customers 2. Questions - Be where your customers are - Support around the clock - Automate with a human touch 3. Purchase - Support smarter, not harder - Showcase your goods - Make checkout fun and easy 4. Feedback - Put data to use - Track your performance - Never miss another review"