About
Alex Richards
Alex Richards is the Director of Partnerships at Aventus, an e-commerce, customer service agency that helps manage customer support for top brands like SNOW teeth whitening, Javy Coffee, and 100+ other brands. We are able to solve many of the problems plaguing ecommerce brands such as scaling their customer service teams during the holidays, generating revenue, and handling support across every channel.
Speaker Agenda
View Full AgendaCustomer Service
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10:05 am
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10:45 am
PST
How to Build and Scale a World-Class Support Team & Customer Experience
Join Director of Parnterships at Aventus, Alex Richards, for a session to uncover the secret sauce for a top-tier customer experience. In this session, you’ll learn tips to spot talent and how to hire well, insider tactics to keep response times fast, and support management and strategies to turn unhappy customers into happy ones after interacting with your team.
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Alex Richards