About this session

Deliver customer experience that turns shoppers into fans. We will walk you through the eCommerce customer journey: 1. Browsing - Spot buyers in real time - Improve the buying experience - Get to know your customers 2. Questions - Be where your customers are - Support around the clock - Automate with a human touch 3. Purchase - Support smarter, not harder - Showcase your goods - Make checkout fun and easy 4. Feedback - Put data to use - Track your performance - Never miss another review"

Speakers

Kaia Madalińska

Brand Ambassador, LiveChat

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