Wed
,
January 25, 2023
|
9:10 am
-
9:50 am
PST
Customer Support Only Boosting Retention is So Last Year
Customer Support Only Boosting Retention is So Last Year
Add to CalendarS5: Tue July 20th
Jan 25, 2023 9:10 AM
Jan 25, 2023 9:50 AM
About this session
Customer Service
Customer support & great customer care are obviously critical for CSAT, LTV, and overall retention. Accordingly, the #1 goal for eCommerce brands has been to evolve their customer experience program. However, "just delivering" great care through your CX program is no longer enough. This session with Rohan Kapoor will teach you tactics to start monetizing support initiated interactions to survive in the current landscape and tips to build a CX program that delivers consistently exception CX to your customers.
