Wed

,

January 25, 2023

|

9:10 am

-

9:50 am

PST

Customer Support Only Boosting Retention is So Last Year

Customer Support Only Boosting Retention is So Last Year

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S5: Tue July 20th

Jan 25, 2023 9:10 AM

Jan 25, 2023 9:50 AM

About this session

Customer Service

Customer support & great customer care are obviously critical for CSAT, LTV, and overall retention. Accordingly, the #1 goal for eCommerce brands has been to evolve their customer experience program. However, "just delivering" great care through your CX program is no longer enough. This session with Rohan Kapoor will teach you tactics to start monetizing support initiated interactions to survive in the current landscape and tips to build a CX program that delivers consistently exception CX to your customers.

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